Travel Insurance Claim Form - Australia
Effective 28 July 2011
This travel insurance is arranged and managed by AGA Assistance Australia Pty Ltd
trading as Allianz Global Assistance (Allianz Global Assistance) ABN 52 097 227 177,
AFSL 245631 and is underwritten by Allianz Australia Insurance Limited (Allianz)
ABN 15 000 122 850, AFSL 234708.
Allianz Global Assistance is authorised by Allianz to enter into and arrange the policy and
deal with and settle any claims under it, as an agent of Allianz, not as your agent.
Email: [email protected]
Phone: 1300 654 811
Facsimile: (07) 3305 7016
Travel Claims Department
Locked Bag 3038
Toowong DC QLD 4066
TRAVEL INSURANCE CLAIM FORM
PRIVACY We (Allianz and our agent AGA Assistance Australia Pty Ltd trading as Allianz Global Assistance) collect, use, and disclose your personal information (including sensitive
information) so that we can arrange, manage, and administer the travel insurance services (including any claims) according to our contract with you. We may disclose it to third parties
who assist us carry out these functions and processes. Please see our privacy notice in your Product Disclosure Statement or contact us on 1300 725 154 for a copy. Our corporate privacy
policy is also available at www.allianz-assistance.com.au
INTERNAL DISPUTE RESOLUTION Disputes are not an everyday occurrence, however, Allianz Global Assistance provides an internal dispute resolution process should any dispute arise. Please feel
free to ask for details. If you are not satised with the outcome of this process, we will advise you how to contact the insurance industry’s external independent complaints scheme.
FRAUD Insurance fraud places additional costs on honest policyholders. Fraudulent claims force insurance premiums to rise. We encourage the community to assist in the prevention
of insurance fraud. You can help by reporting insurance fraud. All information will be treated as condential and protected to the full extent under law. Report insurance fraud by
calling 1800 453 937.
STEP 1 – CLAIM FORM COMPLETION REQUIREMENTS
• Please read this claim form carefully and complete ALL steps outlined on this form, including the Declaration on page 7.
• Please use block letters.
• Please retain a copy of ALL documents for your records.
• Documents in a foreign language are required to be translated into English at your own expense.
• The claim form and ALL supporting documentation may be mailed, emailed or faxed to us. Please note: We reserve the right to request the original
receipts, reports or any other documentation be submitted in order to substantiate the claim.
• Please refer to the specied documentation requirements that you will need to provide when lodging your claim. As each claim is unique, further information
may be requested by us.
STEP 2 – CLAIMANT DETAILS
Policy and Claimant Details
ALL QUESTIONS IN THIS SECTION MUST BE ANSWERED
Name of Policyholder(s)
Name of Claimant (Mr/Mrs/Miss/Ms)
Certicate of Insurance/Policy Number
Date of Birth
Date of Booking Travel Arrangements
Date of Departure
Date of Return
I/We, authorise (Name)
to act on our behalf in respect to this claim and to be provided with information relating to the claim.
Travel Insurance Claim Form - Australia PDF
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