Technical Support Services Agreement Acct# __________
This TECHNICAL SUPPORT SERVICES AGREEMENT ("Form 200") is entered into as of the _____ day of
___________, by fP Technologies, Inc., an Indiana corporation (referred to as “Supplier”), with corporate address of
3020 N. Post Road - Suite A, Indianapolis, IN 46226 and U.S. Mail address of P.O. Box 290352, Tampa FL 33617
and __________________________________ , a company or individual located at __________________________
____________________________________________________ (referred to as “Customer”).
WHEREAS, the Supplier is interested in providing fee-based support services to the Customer and the Customer is
interested in receiving the services provided for in this Agreement.
NOW, THEREFORE, in consideration of their mutual undertakings, and other good and valuable consideration, the
parties hereby agree as follows:
I. STANDARD TERMS AND CONDITIONS: The Customer agrees to all provisions of Supplier’s’ Standard
Terms and Conditions, Form 100 which is herein incorporated by reference to this Agreement.
II. PRICING: The pricing for providing services under this agreement will include all of the Suppliers supported
products that the Customer has purchased. Schedule A Support Contract Pricing is incorporated herein.
Customer discounts will not apply to Support Contract Rate or Non-Contract Technical Services Rates.
III. PAYMENT: Payment will be due in advance of the effective contract date. Payment for non-contract support
services as specified in Schedule B—Non-Contract Technical Service Rates will be paid before those services
IV. SERVICES PROVIDED: Support services provided by the Supplier under the terms and conditions of this
agreement will be limited to filePro® issues relating to the current supported versions only. These services are
provided on a best effort basis. If it is determined to be a non-contract support issue such as hardware,
application, or operating system issue, the Customer agrees to pay the then prevailing non-contract per-incident
fee. Services provided under this Agreement will be preformed at a Supplier support service location. If on-site
services are requested and performed by the Supplier, the Customer agrees that the services provided will be at
the then prevailing non-contract rates or proposal rate.
1. Cooperation of the Customer. The Customer agrees to comply with all requests of the Supplier and to
provide access to all documents and files necessary to the performance of the Supplier's duties under this
2. Specific Services. The Supplier agrees to provide telephone consultation, instruction, or support (including
installation, setup, troubleshooting, and operational information) as it pertains to the qualifying software
3. Method of Performing Services. The Supplier will determine the method, details, and means of
performing the above-described services.
V. CONTRACT TERM: This agreement will remain in force for a period of one (1) year from the effective date.
The agreement will automatically renew for an additional one(1) year period at the then prevailing support
contract rates, unless terminated by either party in writing 30 days prior to the renewal date. Payments are due
prior to the actual renewal date. All incidents exceeding the amount purchased for the year will be billed at the
current non-contract rate.
fP Technologies, Inc. Form 200 Page 1 of 5 09/20/06