Sample Summary of Qualifications

J
ULIETTE
M
ARSHALL
29 Alpha Place • New Rochelle, NY 10805 • 917-705-8089 • juliette_mars[email protected]verizon.net
SUMMARY OF QUALIFICATIONS
Experienced HR Generalist/Staffing Specialist with strong communication and interpersonal skills. Self-directed team
player with proven ability to develop and sustain relationships with staff and management at all levels. History of
providing seamless global execution in achievement of business objectives with over 15 years of professional business
experience.
Human Resource Management
Talent and Performance Management
Career Development/Coaching/Mentoring
Problem Solving/Investigations/Issue Resolution
Orientation and Onboarding
Change Management
Project and Program Management
Workforce Planning and Capacity Management
P
ROFESSIONAL
E
XPERIENCE AND
A
CCOMPLISHMENTS
M
ASTER
C
ARD
W
ORLDWIDE
–
P
URCHASE
,
N
EW
Y
ORK
D
ECEMBER
2005
–
A
PRIL
2011
Program Manager, Human Resources, MasterCard Marketing& Communications (2010 – 2011)
Program Manager, Human Resources, MasterCard Advisors (2008 – 2010)
Human Resources Generalist supporting evolving business units to achieve business objectives including, but not
limited to reorganizations, workforce planning, career management, HR budget management, talent acquisition and
mobility programs.
Partnered with internal HR Centers of Excellence to provide robust and effective talent management and career
development programs for designated customer groups
Twice awarded MasterCard SPOT (Superior Performance and Outstanding Teamwork) Award for
developing and implementing initiatives related to improving public speaking (2009) and leadership diversity
(2010)
Earned MasterCard HEART (Highlighting Excellence And Recognizing Teamwork) Award in 2010 for
outstanding performance related to Advisors Reorganization which was a major business effort establishing
framework for future Advisors business
Significantly improved forecasting of Advisors’ $110 million personnel costs by collaborating with Advisors
Finance on design of a new forecasting model which has been validated by accuracy variances significantly below
corporate goal
Key contributor to newly established college recruiting program designed to infuse new junior level talent into
consulting practice enabling creativity and innovation to permeate organization through perspective of new
generation
Selected in 2009 by Talent Management team to serve as formal employee mentor for newly established Mentoring
at MasterCard® program designed to establish and facilitate mentor/mentee relationships throughout organization
Managed and maintained employee data in corporate HRIS system and provided detailed reporting and analysis of
workforce data used to identify resource gaps and enhance business performance
Leader, Resource Management, MasterCard Advisors (2005 – 2008)
Operations Specialist recruited to co-manage newly created Resource Management function established to design,
implement and manage a global centralized staffing function while providing advisory and career management
services.
Designed, implemented and facilitated multi-purpose orientation and onboarding program enhancing new
employee experience and empowering staff to productively contribute to established goals and objectives within
first six weeks of employment
Twice earned
MasterCard Customer Service Gold Award
for excellence in project management and
collaboration related to Advisors Engagement Management System Implementations Phase I (2006) and Phase II
(2007)
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