Sample Statement of Work for Services - IBM
Z125-8381-00 SOW.doc 11-2009 Page 5 of 5
Appendix A: Deliverable Materials Guidelines
A - 1: IBM Systems Director Installation Plan
Content:
IBM will provide the IBM Systems Director Installation Plan to detail the topics discussed during the
planning session. The IBM Systems Director Implementation Plan will include:
● a detailed description of the IBM Systems Director management framework design, including
hardware and software configurations and managed systems topology diagrams.
● installation requirements (for example, minimum hardware, software requirements, network
requirements).
● list of activities which will be carried out as a part of these Services.
Delivery:
IBM will deliver one copy of the IBM Systems Director Installation Plan, in reproducible format, to
Customer Point of Contact within one week after completion of the “Planning” activity.
A - 2: IBM Systems Director Planning Worksheets
Content:
IBM will provide the IBM Systems Director Planning Worksheets to summarize the configuration defined
during the planning session. The IBM Systems Director Planning Worksheets will consist of configuration
IBM Systems Director implementation including:
● management server details
● managed systems details
● IBM Systems Director process monitoring details
● user credentials
● event automation plan details
Delivery:
IBM will deliver one copy of the IBM Systems Director Planning Worksheets, in reproducible format, to
Customer Point of Contact within one week after completion of the “Planning” activity.
A - 3: IBM Systems Director Installation Record
Content:
IBM will provide the IBM Systems Director Installation Record which documents the installation and
configuration activities. The IBM Systems Director Installation Record will detail:
● software products installed as part of these Services.
● configuration activities performed as part of these Services.
● monitoring configuration performed as part of these Services.
● basic skills instruction provided during these Services
Delivery:
IBM will deliver one copy of the IBM Systems Director Installation Record, in reproducible format, to
Customer Point of Contact within one week after completion of the “Installation and Configuration”
activity.
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