Sample Statement of Work for Services - IBM
Z125-8381-00 SOW.doc 11-2009 Page 4 of 5
Completion Criteria:
This activity will be complete when IBM has:
● installed and configured filesets on the management server as specified in the IBM Systems
Director Installation Plan; and
● delivered the IBM Systems Director Installation Record to Customer Point of Contact.
Deliverable Materials:
● IBM Systems Director Installation Record
3.2.2 Customer Responsibilities
Project Kickoff and Planning
You agree to:
a. ensure your personnel assigned to this project are available for the duration of the planning session;
b. provide detailed configuration information for any existing or “on order” systems to be included as
part of the Services;
c. provide necessary information for the IBM team to complete the IBM Systems Director
Implementation Worksheets; and
d. have all the following prerequisite hardware installed and operational at your location prior to the
commencement of the Installation and Configuration activity.
Installation and Configuration
You agree to:
identify up to two members of your systems operation staff to receive basic skills instruction. These staff
members must have basic knowledge of the software products being installed as part of this activity;
e. provide assistance, if any network ports are found to be blocked which are necessary for IBM
Systems Director, by unblocking respective ports which will be communicated by the IBM team; and
f. provide internet access to the IBM team to download the necessary software packages required for
IBM Systems Director, if applicable;
g. be responsible for conducting regular backups and maintaining appropriate backup recovery
procedures at your location. The Services are not a substitute for regular data backups and
standard backup and recovery procedures; and
h. specify IBM Systems Director settings ports, filters, traffic direction, rules, and network address
translation specifications, if any.
4. Deliverable Materials
The Deliverable Materials, identified as Type II Materials, resulting from the completion of these Services
will be:
● IBM Systems Director Installation Plan
● IBM Systems Director Planning Worksheets
● IBM Systems Director Installation Record
See Appendix A, “Deliverable Materials Guidelines”, for a description of each deliverable.
5. Completion Criteria
IBM will have fulfilled its obligations for the Services described in this SOW when any one of the following
first occurs:
a. IBM completes the activities described in this SOW, including provision of the deliverable Materials;
or
b. the Services are terminated in accordance with the provisions of the Agreement identified in the
Schedule.
6. Charges
The charges for the Services described in this SOW are detailed in the applicable Schedule.
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