Sample Statement of Work for Services - IBM
Z125-8381-00 SOW.doc 11-2009 Page 3 of 5
Activity 2 - Planning
The purpose of this activity is to collect the IBM Systems Director requirements and create a plan for
installation of IBM Systems Director software.
Task 1 - Conduct Onsite Planning Session
a. IBM will conduct a planning session for up to two hours with your designated personnel, to:
(1) discuss your IBM Systems Director requirements;
(2) define the detailed IBM Systems Director installation activities; and
(3) identify the required AIX operating system upgrades and/or modification requirements. This
would include patches or technology level upgrades that are pre-requisites for IBM Systems
Director.
Task 2 - Document Findings
IBM will:
a. document the outcome of the onsite planning session in a IBM Systems Director Installation Plan;
and
b. prepare IBM Systems Director Implementation Worksheets which detail the platform management
design.
Completion Criteria:
This activity will be complete when IBM has:
● conducted the onsite planning session, and
● delivered the IBM Systems Director Installation Plan and IBM Systems Director Implementation
Worksheets to Customer Point of Contact.
Deliverable Materials:
● IBM Systems Director Installation Plan
● IBM Systems Director Implementation Worksheets
Activity 3 - Installation and Configuration
The purpose of this activity is to install and configure onsite IBM Systems Director software in accordance
with the IBM Systems Director Installation Plan.
Task 1 - Prepare for Implementation of IBM Systems Director
IBM will:
a. review the IBM Systems Director Installation Plan and IBM Systems Director Planning Worksheets
with Customer Point of Contact;
b. prepare the AIX logical partitions, up to four, on the IBM Power System by implementing the filesets
required for IBM Systems Director management; and
c. review the firewall/security settings which may block the ports used by IBM Systems Director. If any
ports are found to be blocked which are necessary for IBM Systems Director, unblock the respective
ports with the Customer’s assistance.
Task 2 - Install and Configure IBM Systems Director
IBM will:
a. configure the filesets for IBM Systems Director on the designated management server;
b. install the filesets for IBM Systems Director on the designated management server;
c. perform a system discovery to assign four endpoints which are to be monitored by IBM Systems
Director on the designated management server;
d. provide basic skills instruction for up to two members of your systems operation staff. This basic
skills instruction will be conducted during the “Installation and Configuration” activity and will not be
delivered as a separate education activity. Your systems operation staff members must have basic
knowledge of the software products being installed as part of this activity; and
e. create and deliver a IBM Systems Director Installation Record that identifies the configuration
activities performed as part of this Services; and
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