Sample Statement of Work for Services - IBM
Z125-8381-00 SOW.doc 11-2009 Page 2 of 5
and/or delay of the completion of the Services. Such additional charges and/or delay will be handled in
accordance with the Project Change Control Procedure. Customer will:
a. make appropriate personnel available to assist IBM in the performance of its responsibilities;
b. provide safe access, suitable office space, supplies, furniture, high speed connectivity to the
Internet, and other facilities for IBM’s personnel while working at the location(s) specified in the
c. ensure that current maintenance and license agreements are in place with applicable vendors for
those products and services upon which IBM is relying to provide the Services described herein;
d. allow IBM, at the completion of the Services, to cite Customer’s company name and the general
nature of the Services to other potential customers;
e. authorize International Business Machines Corporation and its subsidiaries (and their successors
and assigns, contractors and IBM Business Partners) to store and use Customer’s business contact
information wherever IBM does business, for use in connection with IBM products and services or in
furtherance of IBM’s business relationship with Customer;
f. obtain any necessary consents and take any other actions required by applicable laws, including but
not limited to data privacy laws, prior to disclosing any of its employee information to IBM.
Customer also agrees that with respect to data that is transferred or hosted outside of the United
States, Customer is responsible for ensuring that all such data transmitted outside of the United
States adheres to the laws and regulations governing such data;
g. be responsible for the content of any database, the selection and implementation of controls on its
access and use, backup and recovery and the security of the stored data. This security will also
include any procedures necessary to safeguard the integrity and security of software and data used
in the Services from access by unauthorized personnel;
h. be responsible for the identification and interpretation of any applicable laws, regulations, and
statutes that affect Customer’s existing application systems, programs, or data to which IBM will
have access during the Services. It is Customer’s responsibility to ensure the systems, programs,
and data meet the requirements of those laws, regulations and statutes.
3.1.4 Mutual Responsibilities
IBM and you will each comply with applicable export and import laws and regulations, including those of
the United States that prohibit or limit export for certain uses or to certain end users, and each of us will
cooperate with the other by providing all necessary information to the other, as needed for compliance.
Each of us shall provide the other with advance written notice prior to providing the other party with
access to data requiring an export license.
3.2 IBM Implementation Services for Power Systems – IBM Systems Director
3.2.1 IBM Responsibilities
Activity 1 - Project Kickoff
The purpose of this activity is to facilitate a high-level project kickoff conference call with the Customer for
up to two hours on a mutually agreed upon date and time.
Task 1 - Conduct Planning Session Conference Call
a. define the services team roles and responsibilities;
b. review objectives, goals, and critical success factors;
c. review completion criteria and critical dates;
d. review implementation plans and identify the tasks to be completed; and
e. schedule the onsite planning session and installation activities.
This activity will be complete when IBM has conducted the remote planning session conference call.
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