Sample Statement of Work for Services - IBM

Z125-8381-00 SOW.doc 11-2009 Page 1 of 5
Sample Statement of Work for Services
This an example and your Statement of Work may vary given your specific requirements
and the related IBM engagement.
IBM Implementation Services for Power Systems – IBM Systems Director
1. Scope of Work
Under the IBM Implementation Services for Power Systems – IBM Systems Director (“Services”), IBM will
install and configure IBM Systems Director on a designated management server in an AIX environment
and configure up to four endpoints to be monitored by IBM Systems Director.
IBM will identify the details relating to the Services in the Schedule for IBM Implementation Services for
Power Systems – IBM Systems Director (“Schedule”) which accompanies this Statement of Work
(“SOW). The Schedule will also identify locations at which the Services will be provided and any
applicable optional Services selected.
2. Definitions
IBM Systems Director - a platform-management foundation that streamlines the way physical and virtual
systems are managed across a heterogeneous environment.
Services Recipient – means any entities or individuals receiving or using the Services, or the results or
products of the Services.
3. Services
3.1 Services Coordination
3.1.1 IBM Responsibilities
The purpose of this activity is to provide an IBM Services specialist who will be IBM’s focal point during
performance of the Services. The IBM Services specialist will:
a. review the SOW, and any associated documents, with Customer Point of Contact;
b. establish and maintain communications through Customer Point of Contact, as defined in the
section entitled “Customer Point of Contact Responsibilities” below;
c. review and administer the Project Change Control Procedure with Customer Point of Contact, as
defined in the Schedule; and
d. coordinate and manage the technical activities of IBM’s assigned personnel.
Completion Criteria:
This is an ongoing activity that will be considered complete at the end of the Services.
Deliverable Materials:
None
3.1.2 Customer Point of Contact Responsibilities
Prior to the start of the Services, your will designate a person ("Customer Point of Contact") to whom all
communications relative to the Services will be addressed, and who will have the authority to act on
Customer’s behalf in all matters regarding this SOW. Customer Point of Contact will:
a. serve as the interface between IBM’s project team and all of your departments participating in the
Services;
b. attend status meetings;
c. obtain and provide applicable information, data, consents, decisions and approvals as required by
IBM to perform the Services, within two business days of IBM’s request; and
d. help resolve Services issues, and escalate issues within Customer’s organization, as necessary.
3.1.3 Customer General Responsibilities
IBM's performance is dependent upon Customer management and fulfillment of your responsibilities, at
no charge to IBM. Any delay in performance of Customer responsibilities may result in additional charges
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