Sample research report
Executive Summary (Summary or Abstract)
The aim of this report was to investigate UniLab staff attitudes to personal mobile
phone use in staff and team meetings. A staff survey on attitudes towards the use of
mobile phones in the staff / team meetings was conducted. The results indicate that
the majority of staff find mobile phone use a major issue in staff meetings. The report
concludes that personal mobile phones are disruptive and should be turned off in
meetings. It is recommended that UniLab develops a company policy banning the use
of mobile phones except in exceptional circumstances.
There has been a massive increase in the use of personal mobile phones over the past
five years and there is every indication that this will continue. According to Black
(2002) by 2008 almost 100% of working people in Australia will carry personal mobile
phones. Black describes this phenomenon as ‘serious in the extreme, potentially
undermining the foundations of communication in our society’ (2002, p 167). Currently
at UniLab 89% of staff have personal mobile phones.
Recently a number of staff have complained about the use of personal mobile phones
in meetings and asked what the official company policy is. At present there is no
official company policy regarding phone use. This report examines the issue of mobile
phone usage in staff meetings and small team meetings. It does not seek to examine
the use of mobile phones in the workplace at other times, although some concerns
For the purposes of this report a personal mobile phone is a personally funded phone
for private calls as opposed to an employer funded phone that directly relates to
carrying out a particular job.
This research was conducted by questionnaire and investigated UniLab staff members’
attitudes to the use of mobile phones in staff / team meetings. A total of 412
questionnaires were distributed with employees' fortnightly pay slips (see Appendix 1).
The questionnaire used Lekert scales to assess social attitudes (see Smith 2002) to
mobile phone usage and provided open ended responses for additional comments.
Survey collection boxes were located in every branch for a four week period. No
personal information was collected; the survey was voluntary and anonymous.
There was an 85% response rate to the questionnaire. A breakdown of the responses
is listed below in Table 1. It can be clearly seen from the results that mobile phones
are considered to be disruptive and should be turned off in meetings.