Catalyst Medical Center
Patient Payment Policy
Effective 4/1/2009 Page 1 of 2
Catalyst Medical Center strives to ensure a clear understanding of your financial responsibility with respect to
the medical services we provide. These policies apply to all procedures and departments.
Co-Pays: We require payment of co-pays at the time of service, and reserve the right to refuse treatment.
No Insurance: If you have no insurance, we collect $150 for your initial office visit, $75 on your follow-up
visit. (Note: there may be additional charges to your office visit if scopes or procedures are required.) We
collect a partial payment on elective procedures at the time of service. A representative will contact you
before your elective procedure to arrange payment in full or to set up a payment plan.
Payments: We accept cash, Visa, MasterCard, Discover and Care Credit. We also accept payment by
check and debit cards. We hold a credit card number on file to reserve an appointment. Catalyst Medical
Center will send patients accounts to collections for balances not paid after receipt of two statements unless
you make payment arrangements with our billing office. We reserve the right to require payment for services
to be made at or before the time of service.
Allergy patient payments: See Catalyst Medical Center’s waiver form for Sublingual Drops.
Outstanding balances: We may refuse to see patients with balances over $250, and who are not making
regular payments on the balance. If you have an unpaid balance at the end of a billing cycle, we apply a $5
late payment fee to your account. If you make a payment and it is insufficient to pay both the late payment
charge and the principle amount due, we apply your payment to the late payment fee due and then we apply
the remaining amount to the principal. In the event that your account is placed for collection, a collection fee
will be added to your account, along with any attorney fees and/ or court costs that may be necessary for
recovery of the outstanding balance. In the event of an NSF check, there will be a $30 NSF charge added to
the balance due.
Cancellations: We charge your credit card on file if you do not call and cancel your appointment within the
timeframes below. Notification allows the doctor to see another patient who needs to be cared for that day.
Regular appointments: We charge $25 to your credit card if you do not call and cancel your appointment
24 hours ahead of time for all regular scheduled appointments.
Allergy testing appointments: We charge $150 to your credit card if you do not call and cancel your
appointment 48 hours ahead of time.
Cosmetic/Skincare appointments: We charge the full amount of service (up to a $150 maximum) to your
credit card if you do not call and cancel your appointment 24 hours ahead of time. Payment is due for
cosmetic and skincare at the time of service.
Cosmetic and self-pay deposits and payments: We require a $500.00 nonrefundable deposit due at the
time the surgery is scheduled. We require payment for self-pay procedures one week before the surgery is
Claim Filing: We happily file your claim with your insurance company as a courtesy. Please keep in mind
that payment remains your responsibility. We do not enter disputes over insurance benefits. We bill
insurance in accordance with all federal, state and other contractual requirements in cases where we have
an agreement or we are a participating provider. We expect payment in full from you if your insurance
company delays processing of your claim for over 60 days. You agree to pay any portion of the charges not
covered by insurance. If your insurance company sends payments directly to you, send or drop-off the
payment to Catalyst Medical Center, and we will apply it to your account.