RETURN POLICY

Corporate Office: 14450 Yorba Avenue, Chino, CA 91710 Phone (909-606-8866) Fax (909-606-8804)
Warehouse Facility: 4444 South Mendenhall Road, Ste. 14, Memphis, TN 38141 Phone (901-362-9093) Fax (901-362-9674)
Phone 800-338-8826 • Fax 800-810-3220
RETURN POLICY
The customer may be allowed to return product within 2 years of original purchase date,
depending upon Lotus’ stock levels of said product at the time of return. In some cases, large
returns resulting in significant overstock (greater than 1 year supply) may be denied approval
to return for credit.
All products are subject to a 25% restocking fee. This will be deducted from your credit.
There will be no credit on the original shipping and handling.
Product must be in original packaging, including instruction manuals and all accessories.
Product must be unused, unopened and in original condition. Blind/Packaging labeling cannot
list any other name(s) except Lotus & Windoware.
Product should not be discontinued, must be current stock item. We will only accept product
in full carton quantities, no loose pieces. Please consult customer service if exception is
needed to accept loose pieces.
Shipping costs are the responsibility of the customer. Please note, if approval is granted by
customer to allow Lotus to make pickup arrangements, all shipping charges will be deducted
from the credit (if applicable).
Upon receipt of product, Lotus shipping personnel will review and inspect to ensure no visible
damages, defects, or alterations (cut). If found, customer will be notified and must decide if
said product needs to be shipped back to customer (at their expense) or discarded. Written
authorization must be provided to discard.
Credit can be refunded/applied in several forms. If original purchase was made by credit card
or check, refund can be issued in same manner. Credit can be applied to open invoices. Please
consult Lotus accounting personnel after credit has been approved and applied for specific
refund method.
Lotus reserves the right to assess the condition and age of returned product prior to
authorizing a credit. This may result in a credit being denied.
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