Maintenance Contract Sample
VX4000 with AFD Premium Maintenance Contract
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Rev A 9/24/00
VX 4000 PREMIUM MAINTENANCE CONTRACT
VXServices, hereby agrees to provide the service specified herein to ("Subscriber") who hereby
subscribes to such services, pursuant to the charges, terms and conditions as set forth herein.
TERMS
This agreement shall be in effect for one (1) year. This contract will be automatically renewed for
successive periods of one year each at the prevailing rate, subject, however, to the right of either party to
terminate the contract at the end of the original or any renewal term by mailing notice to that effect to the
last known principal office of the other party at least thirty days prior to the designated termination date.
VXServices may terminate this agreement upon fifteen (15) days notice for subscriber's failure to remit
timely payments as set forth below.
SERVICES PROVIDED
Hardware Problems
If subscriber experiences performance problems with the Equipment, subscriber must notify
VXServices's Customer Support Department by telephone or fax for verification of the problem(s) and
to arrange for service of the equipment. Standard terms are Return to Depot, where subscriber is liable
for round trip shipping costs, and VXServices is liable for all parts and labor. Where possible,
arrangements may be made to ship replacement parts and installation instructions to subscriber. If a trip
to the customer site is required the customer will incur no additional expenses for this trip. This
agreement covers the hardware listed herein by serial number.
Software Updates
VXServices will at its discretion periodically provide software updates at no additional cost to the
subscriber. The software updates may include modifications, program enhancements, bug fixes, and
new features. This section will not be interpreted to require VXServices to either develop and release
updates or customize the updates to satisfy subscriber's particular requirements. The updates will not
include any new products which VXServices decides to make generally available as a separately priced
option.
Operating System Support
VXServices will provide the first level of assistance for routine questions about system administration
and other operating system issues.
Phone Support
Phone assistance and support to evaluate and diagnose hardware or software issues will be available
from 9:00 a.m. to 5:00 p.m. MST Monday through Friday, excluding holidays.
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