4 of 4
What if I have a complaint?
Contact us and speak to your Customer Service Ofﬁcer who
will try to solve the problem.
If you are not satisﬁed with the outcome, ask to speak to
If you are still not satisﬁed, call our Complaints Service on
132 919 and speak to a Complaints Ofﬁcer.
If you feel that we have been unable to successfully
resolve your complaint, you can escalate your concerns by
contacting the Commonwealth Ombudsman.
How can I report suspected fraud?
If you have information about someone who is misusing
government services, please phone the Australian
Government Services Tip-off Line on 131 524.
The tip-off line allows you to conﬁdentially report fraud
against the Department of Human Services.
Gross income must include gross income from wages
before tax, pension/beneﬁts, business income, rental
income, investment income, net capital gains and eligible
terminations payments. Include any other assessable
income that would be included in your tax return.
Allowable tax deductions must be recognised by the ATO
e.g. work related expenses, business expenses, net rental
property losses, net ﬁnancial investment losses.
A total net investment loss is the amount by which the
expenses for your investments, e.g. from rental property,
shares, managed investments and forestry managed
investment schemes, exceed the gross income from those
investments, if this loss was deducted from your income for
Reportable fringe beneﬁts are beneﬁts that are provided to
an employee or an associate, instead of full salary/wage
payment (e.g. salary sacriﬁcing in exchange for a car).
Target foreign income is any foreign income exempt from
tax, less any losses or outgoings incurred in deriving that