Global Business Continuity Planning

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Global Business Continuity Planning
THE GOLDMAN SACHS BUSINESS CONTINUITY PROGRAM FOR DISASTER RECOVERY:
OVERVIEW
Business continuity for disaster recovery is a high priority for Goldman Sachs, its subsidiaries
and
affiliates.
Our goal is to ensure our continued ability to serve our clients and to protect their assets and the
people and assets of our firm. Our Business Continuity Program has been developed to provide
reasonable assurance of business continuity in the event there are disruptions of normal operations at the
firm’s critical facilities.
The firm has established a global, structured approach designed to ensure that the firm is prepared
should a business disruption occur. This approach addresses business disruptions of varying scope,
including, but not limited to: Goldman Sachs-only business disruptions, medium scale and large scale
events involving the disruption of business, systems processing, and displaced personnel or a significant
reduction in our workforce due to illness, injury or death. Our plans include leveraging our global
resources and infrastructure through relocating impacted business units to designated and tested
business recovery sites, as well as using critical data and applications which are replicated between
geographically dispersed data centers. For example, if a local storm were to render one or more of our
business units inoperable, we could perform critical functions at another Goldman Sachs office with
minimal disruption, and if a problem occurred in one of our data centers, effectively shutting down our
servers, we could carry on processing from another Goldman Sachs data center with minimal loss of
data.
As part of our regular maintenance, we periodically test systems and processing failover to business
recovery sites. Our plans also consider the potential need for our business operations to be supported by
staff operating from non-Goldman Sachs locations, including their homes, should an incident occur which
requires personnel to be dispersed. Potential scenarios include a biological, chemical or pandemic
“event” in or near a location in which the firm does business.
No contingency plan can be failsafe or provide absolute assurance that an interruption in business will not
occur or that negative consequences will not ensue from a crisis or event. Because natural and other
disruptions — even if anticipated — generally are unpredictable and can change over time, no plan when
originally designed or even if later modified can anticipate every contingency or need. That said, Goldman
Sachs is committed to ensuring that its program is comprehensive and up-to-date, particularly as new
information, techniques, and technologies become available. We may alter, add to, or eliminate specific
aspects of the program as we judge appropriate for the protection of all concerned. We will keep both our
clients and our own community informed of pertinent changes.
The Goldman Sachs Business Continuity Program
We have a dedicated team of professionals responsible for training and education; for creating and
maintaining the program; and for implementing, managing, and monitoring the firm’s preparedness. The
program, which was developed with the assistance of this team, is comprised of five key elements: Crisis
Management, Business Recovery, Systems and Data Recovery, People Recovery Facilities, and Process
Improvement.
1. Crisis Management: Coordination, Communication, and Training
Crisis Management encompasses the communication processes and response procedures by which
the firm manages a business disruption, as well as the tools, training, and exercises we use to help
prepare the firm and our people for possible disruptions. Because the first two hours following a
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