Updated 3/2007 Page 3
Pitt Community College Evaluation Core Competencies and Rating Scale Definitions
The following ratings and definitions are to be used when evaluating the core competencies on the
• Personal Commitment: Freely makes and meets necessary commitments to the college.
• Initiative: Takes active steps to set and achieve tasks/goals on a timely basis. Is a self-starter.
• Customer Service Orientation: Knows who the customer is and puts the customer first. Wo rks
to reduce/eliminate red-tape for all. Knows and acts upon what it takes to deliver customer value.
Makes a genuine effort to listen to and seeks to understand and resolve customer needs/issues.
• Decision Making: Provides decisions in a timely manner utilizing College policies according to
their level of authority.
• Problem Solving: Is able to identify the issue/problems and possible solutions and is willing to
act on the solutions.
• Team Work/Interdepartmental Interaction: Understands goals of the group and is willing to
accommodate the personnel, tasks, and situations involved in order to collaboratively accomplish
• Communication Skill: Listens to others. Communicates with a clear message. Ensures that the
receiver hears and understands the message.
• Job Knowledge/Technical Skills: Takes responsibility for renewing and up-grading areas of
expertise and development of new skills, as needed.
• Human Relations Skills: Develops and maintains effective and positive working relationships
with others. Seeks to repair strained relations. Models behavior that values others—asks what
they think, how they feel, and how they see things. Treats everyone fairly.
E (EXCEEDS EXPECTATIONS)
• Individuals in this category frequently
and substantially exceed the requirements of their
positions and consistently
contribute to the overall effectiveness of their department or work
• Measurable results of all
performance objectives meet, and most exceed agreed upon goals and
standards. As a result, work group results also exceed the plan.
• Demonstrates commitment to department/work group programs and objectives by frequently
leading efforts to improve work processes and/or meet departmental goals.
• Frequently sought after as a resource by co-workers/peers because of expertise and ability to
handle complex situations.
• Sets and demonstrates high standards in meeting commitments and work assignments in a timely
manner (includes the ability to effectively negotiate timelines when presented with conflicts).
• Consistently keeps work group/department/peers/subordinates informed of plans, developments
and issues through timely and effective written and/or oral communication.
• Maintains strong working relationships with peers, co-workers, and immediate hierarchy.
• Consistently models proactive behavior that values others by: seeking input and response to
ideas/concepts; acknowledging and seeking understanding of diverse opinions; seeking clarity in
communications; and responding to people as individuals.
• Is fully accountable for their own development.
• Maximizes the use of resources both within and outside the PCC community.