Dynamic Balanced Scorecard Template

A DYNAMIC BALANCED SCORECARD TEMPLATE
FOR PUBLIC SECTOR AGENCIES
Keith Linard, Senior Lecturer
Merilyn Bassett, Visiting Fellow
Joseph Yoon, Postgraduate Student
Lubomir Dvorsky, Postgraduate Student
University of New South Wales, (Australian Defence Force Academy)
ABSTRACT:
This paper describes a dynamic balanced scorecard template developed for the Australian
Federal Department of Communications Information Technology and the Arts (DCITA) by a
research team from the University of New South Wales and CSC(Aust) in conjunction with
senior DCITA executives and ministerial staff.
The project involved the development of a prototype management flight simulator, built
around the Kaplan and Norton 'balanced scorecard' (BSC) concept. The engine for the
simulator is a system dynamics model, built in Powersim, designed to draw real time data
from departmental information systems. The prototype was designed as a template that could
be customised for any level of the organisation.
The model is broadly structured around the traditional BSC sectors, adapted for the Australian
public sector environment. It incorporates the following sub-models:
Resources: (human capital; outsourced services)
Internal Process: (workflow; corporate communication)
Customer Perspective: (service quality, corporate governance & corporate health)
Learning & Growth: (intellectual capital; personnel development)
The paper includes illustrations of causal loop and stock flow diagrams of key components.
Keywords: system dynamics; causal loop; balanced scorecard; knowledge management;
performance management; public sector management.
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