Business Impact Analysis and Recovery Strategies Recommendations Report

EXECUTIVE SUMMARY
179 Page 4
#
Department/
Software Applications
Outage Impact
Maximum
Outage
Alternate
Processing
Method
Duration Cycle
Volume
Potential
Litigation
Department
Operations
Financial /
Economic
Customer
Service
Public Safety
/ Public
Health
Statutory/
Regulatory
1 Call Center
Business Objects
Moderate Minor Moderate Moderate Minor 5 or more days
No
Weekly 5 – 6 times
per week
Yes
Charter
Severe Severe Severe Severe Severe 2 days No
Daily
Continuously
Yes
Logic Tree
Severe Moderate Severe Minor Minor 1 day or Less Yes
Depending
on
personnel
Daily
Constant
No
Microsoft Office
Severe Severe Severe Minor Minor 2 days No
Daily Continuously No
Symposium
Severe Severe Severe Minor Severe 1 day or Less No
Daily Continuously Yes
Tooty
Moderate N/A Minor N/A N/A 5 or more days
No
Quarterly
20 – 30 times
per quarter
No
Trapeze
Severe Severe Severe N/A Minor 1 day or less Yes
4 hours
Daily Continuously Yes
2 Executive
Adobe Reader 8
Minor N/A N/A N/A N/A 5 or more days
No
Monthly
Several times
per month
No
AS/400
Minor N/A N/A N/A N/A 5 or more days
No
Monthly
1 – 3 times per
month
No
Citrix
Severe N/A Minor N/A N/A 5 or more days
No
Weekly Several times
per week
Yes
Microsoft Excel
Moderate Moderate Moderate Minor Minor 5 or more days
No
Weekly 6
12 times per
week
Yes
Microsoft Outlook
Severe Severe Severe Severe Severe 1 day or Less No
Daily Constantly Yes
Microsoft PowerPoint
Minor N/A N/A N/A N/A 5 or more days
No
Monthly
Once per month
No
Page 7/196
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