Business Impact Analysis and Recovery Strategies Recommendations Report
EXECUTIVE SUMMARY
179 Page 3
Impact Levels
The department’s used the following categories to rate the impact of an application outage to
performing their related to business processes:
• Department Operations
• Financial/Economic
• Customer Service
• Public Safety/Public Health
• Statutory/Regulatory
The impact levels (of not performing the business processes related to the application) were
assigned by the departments to each of the above categories using the following ratings as:
Severe, Moderate, Minor, or Not Applicable.
Application Analysis
The following information was gathered and analyzed for each software application:
• Maximum Outage (period of time the business process that uses the application could be
deferred) as determined by the users
• Availability of Alternate Processing Methods such as manual procedures
• How often (cycle) the application is used (i.e., daily, weekly, etc.)
• Duration (length of time) that the alternate process could be performed
• Volume (# of transactions per cycle)
• Potential Litigation
The results of the outage impact analysis is summarized below. This summary information is
useful in understanding the rational for the criticality of the specific applications identified by the
RGRTA departments.
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