Business Impact Analysis and Recovery Strategies Recommendations Report
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Page 13
Now that the critical applications have been identified, recovery strategies need to be identified to
allow these applications to be restored as soon as possible following an interruption to the
operations of the Authority. Recovery strategy recommendations are identified in Section 5 of this
report.
As the planning process continues, recovery strategies and procedures should be implemented for
all systems and applications. The resulting Plan will ensure that the most critical applications will
be recovered first.
1.4 REVENUE IMPACT AND DEPARTMENT INTERDEPENDENCIES
Revenue Impact
The departments identified if there was the potential for revenue impact to the Authority if the
applications were unavailable to support the business processes. The Call Center indicated that
there may be potential revenue impact related to the inability to process vendor orders and added
expense in overtime costs and additional staffing. Finance and Accounting indicated that a delay
in operations would cause all operating revenues to cease. Other RGRTA departments indicated
that an outage to the systems may result in the loss of operational efficiency and inferior customer
service which could have significant revenue impact.
Department Interdependencies
The results of the BIA indicate that the departments could be dependent on each other for inputs
and outputs related to the applications that support their business processes. An outage in some
systems may impact both the primary users and RGRTA departments that are dependent on the
outputs of the primary users. In addition, the Authority sends and receives and sends information
to and from external agencies including the State of New York and other third parties.
A summary of the potential revenue impact and department interdependencies is located in
Section 4 of this report.
Page 16/196
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