Building a Business Impact Analysis (BIA) Process

IMPACT ASSESSMENT
[This section asks you to describe the impact of not delivering each of the business functions you identified above. If your organisation has more than 1
critical function/activity, complete additional continuation sheets for each function.]
F1:
[Insert the name of a function as detailed above
e.g. Telephone Advice Line]
Priority Rating:
[You need to decide how you rate priorities in your organisation and what each
category means. This will be different for all organisations. You might choose to
have High Medium Low or a numbering system e.g.1-4. Priority in the BIA sense
means: in the event of a disruption, which services need to be prioritised for
recovery and which could wait? So, you might decide that ‘High should be
recovered in 1 day, ‘Medium in 1 week, ‘Low’ in one month etc]
Impact over time : Tick where & when you
consider serious impact will occur
[The times below are just a suggestion and
you will need to change them to meet your
needs]
Specific Impact of
Disruption
[The categories here
are just suggestions
and you will need to
change them to meet
your needs. What is
useful is to assess
each function against
the same impact
headings]
1hr 3hrs 1 day 3 days 1week 1month
Comments/justification (where an impact over time has been identified)
[Give some further information about why you have decided upon the’ impact over
time rating’ that you have assigned.]
Security & Safety
x
Many of our calls are crisis calls e.g. from people with nowhere to stay that night and
we are the only helpline that provides advice on homelessness
Reputation
x
Negligible/None
x x
Financial Loss
x
Funding agreement based on number of calls answered
Legal
Issues/Regulatory
Impact
Customer/Client
Impact
Page 9/17
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