Building a Business Impact Analysis (BIA) Process

Section 5: CRITICAL FUNCTIONS ANALYSIS
SERVICE/DEPARTMENT/BUSINESS AIM
[What is/are the main aims/overall goal(s) of your business/service? What is your mission statement/ your main purpose?]
E.g. A charity working with homeless people might have as its aim:
To improve the lives of homeless people in Manchester.
CRITICAL FUNCTIONS/ACTIVITIES
[What functions in your business/service are involved in delivering this overall aim? What is the outcome/end result of the function being delivered? Think
of a function as being an aspect of your whole business that, combined with other functions enables the overall aim to be achieved]
Ref Function Name
(Add additional rows if required)
Outcome of function being delivered
Priority Rating (to be completed
following impact assessment)
F1
E.g. Telephone Advice Line Information to homeless people on accommodation and benefits
F2
E.g. Residential hostel accommodation Temporary home for homeless people
F3
F4
F5
F6
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