Building a Business Impact Analysis (BIA) Process
Section 6: SINGLE POINTS OF FAILURE
[This section asks you to identify any ‘single points of failure’ for your organisation so adequate contingency measures can be put in place. Using the
information in the resources and stakeholder sections indicate any factors that, if they were not available would mean that your service could not operate.]
Name of Function Responsible Person
Resource e.g. specially trained
staff, a supplier, a piece of
equipment etc that the function
could not operate without
Back up arrangements in
place (state whether formal or
informal)
Suggestions for improving
resilience
E.g. telephone
contact centre
Joe Bloggs Switchboard System Recovery site options identified Enter into formal agreement
with recovery site operator
E.g. telephone
contact centre
John Smith (internal IT
support)
Specially trained staff Using an External Agency to
identify staff with the same areas
of expertise
Training for other internal IT
staff. The production of
guidance notes to share
knowledge internally.
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