Basic Implementation Plan Template
May 2014 6
22. Which credentials will be required for participating contractors? Please include specialty credentials if your
program requires them for certain measure installations or working on certain building types.
23. Describe how the program will evaluate the performance of participating contractors in terms of QA results,
productivity, energy savings achieved, customer satisfaction, etc. Include a brief description of any contractor
rating or scoring system(s) the program plans to use.
24.
Describe how the program will provide feedback to contractors regarding their performance including both the
type and frequency of reporting to the contractors.
25. What type of training(s) will be provided or made accessible to your contractors? (Please explain if you plan to
offer home performance sales training)
V.
QUALITY ASSURANCE
For additional information and program requirements, please reference Section 6 in the Sponsor Guide and Reference
Manual (v1.5).
Please attach a copy of your plan for managing consumer inquiries about the program (e.g., workflow to handle calls and
emails).
Please attach a copy of your Quality Assurance Plan (Option 1 or Option 2)
26.
Which quality assurance system will you
administer? (Please refer to Section 6 of the
descriptions of options 1 and 2.)
Sponsor Guide and Reference Manual for
Page 6/7
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